Refund Policy
Last updated: July 4, 2026
The short version
Full refund within 14 days of your Spector Pro purchase, no questions asked.
1. What this covers
Spector's core teleprompter is free — there's nothing to refund there. This policy covers the one-time Spector Pro purchase described on the Pricing page.
2. The 14-day window
If you're not happy with your Spector Pro purchase for any reason, email hello@spectorlabs.io within 14 calendar days of your purchase date and we'll issue a full refund. No reason required.
You can also request a refund directly through Paddle, our payment provider and Merchant of Record, using the link in your order confirmation email.
3. After 14 days
Outside the 14-day window, email us anyway — a solo-built project means we look at these case by case, and a clear problem (e.g. a bug on our end, a duplicate charge) will still be made right.
4. How refunds are paid
Refunds are returned to your original payment method through Paddle. Processing time depends on your card issuer or payment method, typically a few business days.
5. Contact
hello@spectorlabs.io — replies are best-effort (solo project) but every message gets read.